This is something that we do not wish to happen. Here at Nutty Lover, we strive to get you a joyful shopping experience here.
Below will be the guideline:

Please examine the goods immediately once order is received. Any issue and complain shall be lodged to Nutty Lover within 7 working days from the day of good received. Request thereafter will not be accepted.

You may contact us via email or customer service live chat. Please allow up to 5 working days for your inquiry to be processed. In the case of return request is approved, customer need to arrange the return to the Company. Returned goods will be inspected and the refund will be based on the condition of it.